Missed Delivery

To help enhance the safety of customers and employees in the midst of an increasing outbreak of COVID-19 in the community, customers are encouraged to collect parcels from our service outlets or mobile collection points. We sincerely apologize for any inconvenience or delay it might cause.

In order to minimize the risk of spreading infectious diseases, pick-up and delivery services will be temporarily suspended for the following locations: all hospitals, clinics, quarantine centers, and "buildings in which confirmed cases of novel Corona Virus infection have stayed during the symptomatic phase in the past 14 days". Alternatively, our delivery team will be able to hand over the parcel at the building lobby /designated locations.

Missed a delivery attempt from us? Don't worry, we'll make a maximum of two delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

You can always find contact or hotline of our delivery provider in the email once order has been shipped!

Important: All parcels not delivered in 12 calendar days after shipped will be treated as failed delivered orders. Couriers will send back all failed delivered orders for return and refund if applicable. No reorder and redeliver will be arranged once the parcels reached ZALORA Warehouse.