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Why was I refunded instead when I submitted a request for exchange?
Why was I refunded instead when I submitted a request for exchange?
We sincerely apologize for any inconvenience this may have caused you. However, under certain circumstances, the item you ordered/requested an exchange for was out of stock, defective, or the item you ordered was unable to be fulfilled by the Seller in time.
How will I be refunded if my exchange order is cancelled?
How will I be refunded if my exchange order is cancelled?
Kindly note that refund will be processed to your store credit by default, but worry not! You may reach out to our friendly Customer Service team to assist with transfer to your original payment method.
Can I reorder my item if any exchange order is cancelled?
Can I reorder my item if any exchange order is cancelled?
Should the item be available in size/stock and is with no issue, you may choose to reorder the item.
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