Amend Order Details

If you notice an address error shortly after placing your order and it has not yet been "picked" or "packed" yet, please contact our friendly Customer Service via chat and we’ll try to update it for you. Exception: Crossdock items under “sourcing” status cannot be cancelled (even before packing) unless the order exceeds the promised delivery lead time.

If more than one hour and the status has moved to picked and packed, you will not be able to make changes or cancel your item. Please make sure to double check the items details, delivery address, payment method, voucher used before placing an order.

For future references, if you want to change your delivery address before making an order, you may opt for either:

• On "Bag" page > click the "pen" button beside the delivery address details before clicking "checkout" button

• On "Review" page > click the "pen" button beside the delivery address details before clicking "place order" button.

Once your order has been packed, we’re unable to cancel it. However, some of the items fulfilled from overseas are not applicable to cancellation once the order confirmed.

You can check your order status anytime by going to “My Account” > “Orders & Tracking.”

We recommend monitoring your order after it’s shipped, so you can coordinate with the courier if needed. If the delivery is unsuccessful, your order will be returned to our warehouse.

If you have already paid for your order, your refund will be processed by ZALORA within the next 1-2 working days upon cancellation or once the order has arrived at the ZALORA warehouse if you rejected the delivery or opted for a refund. From there, kindly allow the refund time frames stated here in order for the refunded payment to reflect in your account.