Self Pickup Option on ZALORA

There are 3 pick up options on ZALORA operates via SF Express:

• Pick up at SF Store

• Pick up at SF Parcel Locker

• Pick up at Convenient Store or Service Point

To choose pick up at SF store option as your delivery option, follow these steps below:

Select "Select S.F. Store" at edit delivery address option on bag page before proceed to checkout.

Search for your preferred location to show nearby SF store available for the pickup then confirm the branch location.

Important things to note:

• Due to the storage limitation in SF stores, parcel size is limited to maximum dimension of 70x40x32 cm and overall weight should not exceed 20 kg. For details, please refer to SF Express's website here.

• If the selected store is fully occupied, SF store will then redirect you to the nearest SF Service Centre and will notify you via SF app.

• All parcel shall be collected from SF Stores within 48 hours after the pickup notice has been sent through SF app.

• SF will charge extra HKD 10 daily if the parcel is not collected within 48 hours.

To choose pick up at SF parcel locker option as your delivery option, follow these steps below:

1. Select "Select Locker" at edit delivery address option on bag page before proceed to checkout.

2. Search for your preferred location to show nearby SF locker available for the pickup then confirm the branch location.

Important things to note:

• This service only available for pre-paid orders and not available for Cash on Delivery payment method.

• Parcel size limited to maximum dimension of 37x30x45 cm or up to maximum to 20 items per order (approximately). For details, please refer here.

• If the selected locker is fully occupied, SF store will then redirect you to the nearest SF Service Centre and will notify you via SF app.

• All parcel shall be collected from SF Stores within 48 hours after the pickup notice has been sent through SF app.

• Parcels must be collected from the SF locker within 24 hours. Uncollected parcels will incur an HK$15 fee for each 24‑hour interval thereafter.

To choose pick up at convenience store option as your delivery option, follow these steps below:

1. Select "Select Convenience Store/Service Point" at edit delivery address option on bag page before proceed to checkout.

2. Search for your preferred location to show nearby SF locker available for the pickup then confirm the branch location.

Important things to note:

• This service only available for pre-paid orders and not available for Cash on Delivery payment method.

• Parcel size limited to maximum dimension of 37x30x45 cm or up to maximum to 20 items per order (approximately). For details, please refer here.

• If the selected locker is fully occupied, SF store will then redirect you to the nearest SF Service Centre and will notify you via SF app.

• All parcel shall be collected from SF Stores within 48 hours after the pickup notice has been sent through SF app.

• Parcels must be collected from the SF locker within 24 hours. Uncollected parcels will incur an HK$15 fee for each 24‑hour interval thereafter.