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In the process of delivering your item to you, your package goes through a series of stages. Here’s a quick guide to easily decode the delivery statuses you see when tracking your order.
Status meanings:
Verification pending: Order is getting confirmed at our warehouse
Order Verified: Order is getting picked and packed
Shipped: Order has been scheduled for delivery
Delivered: Order has been delivered to you!
Refund Being Processed: We have received your parcel back at our warehouse and are in the midst of preparing your refund
Refunded: ZALORA has processed your refund to your original payment method
Order Closed: Order is no longer valid for refund or exchange
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