Due to final clearance, hygiene concerns and suppliers’ requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check that the items you wish to return do not fall under this list:
Beauty products
Handkerchiefs
Earrings
Toiletries
Swimwear
Hosiery
Lingerie sets (including women’s shape wear and body shapers)
Socks
Underpants
Headphones and earphones
E-gift card
If the returns team received a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.
As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item’s return/exchange eligibility.
We’re very sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation.
Received a non-returnable defective / wrong item?
We're sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation and advise next.