Non-Exchangeable & Non-Refundable Items & Brands

Due to final clearance, hygiene concerns and suppliers’ requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check that the items you wish to return do not fall under this list:

• Beauty products

• Handkerchiefs

• Earrings

• Toiletries

• Swimwear

• Hosiery

• Lingerie sets (including women’s shape wear and body shapers)

• Socks

• Underpants

• Headphones and earphones

• E-gift card

If the returns team received a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item’s return/exchange eligibility.

We’re very sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation.